FAQ's
Shipping
It depends on where you are. We typcally process your orders as fast as they come in between the hours of 7 am - 4 pm EST to include weekends (Sundays are processed but not picked up until Monday).
You will have the option to choose the type of delivery service during checkout. At checkout, it will also provide you the estimated shipping arrival date.
We ship anywhere from Overnight Delivery to normal First Class mail.
Overseas deliveries, please see the FAQ "Do you ship Overseas" for more information.
Delivery details will be provided in your confirmation email.
PLEASE NOTE: If you are wanting to ship Overnight, Next Day Air, 2 Day Air, etc. Typically major shipping carriers will not ship over the weekend. For example, if you are requesting either of these on a Friday, you will most likely receive your package the following monday.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
PLEASE NOTE: If you are wanting to ship Overnight, Next Day Air, 2 Day Air, etc. Typically major shipping carriers will not ship over the weekend. For example, if you are requesting either of these on a Friday, you will most likely receive your package the following monday.
UPS
USPS
DHL
FEDEX
Yes, we ship all over the world.
Shipping costs will apply, and will be added at checkout.
IMPORTANT: Please be mindful of any possible Duties and Taxes for your country. Once the products arrive into country, you may be required to pay any taxes levied. Please check your local tax laws for more information.
You will have the option at checkout to select USPS, UPS, FedEx, and DHL and their specific type of services.
A few notes to consider when selecting a service:
USPS (United States Postal Service) - PRO: Usually the cheapest method / CON: Unable to track down to the lowest level especially when it arrives in country. Length of time to arrive is typically longer. For example: USPS First class could take 30 days or longer for some areas. USPS Priority mail is a a couple weeks.
UPS / FedEx / DHL - PRO: Easily trackable. Fast Shipping to include next day. CON: Typcially more expensive than USPS. May pay duties and taxes depending on the receivers countries laws.
Yes. All domestic orders over $49.00 will be shipped for free.
Yes. You will have the option to select "Pick Up" at checkout. Please be mindful of our hours.
In the event we are closed and needing a color last minute for pickup, send us an email and we'll do everything to accomodate your request.
Return Policy
We always aim for make sure our customers love our products. We'll accept all unused, unopened, and in it's original packaging.
Please contact us at jeff@eyecandycustomz.com or give us a call.
Yes. We realize there are circumstances that you may need to do either.
If this is the case, please send us an email at jeff@eyecandycustomz.com or give us a call.
If you have requested a return and we have approved the request, we will send you a shipping label (PDF) to your email.
Print the label and afix it to the package.
PLEASE NOTE: You will be responsible for the return shipping costs. These costs will be deducted from your refund.
Affiliate Program
What can your pigments be used in?
Epoxy Information / Ratios
The most common question that we receive is "How much pigment per gallon of epoxy?".
This is a very valid question and unfortunately there is no set answer due to the numerous types of applications and variations.
For example:
Are you looking for an opaque or transparent look? Lighter colors may take more pigment to achieve the color.
This is why we recommend the 2 grams per 8 oz and add as desired.
The short answer is yes. It could become a factor especially in epoxy deep pours.
WATCH THIS QUICK VIDEO TO SEE THE DIFFERENCE
Typical pigments average 10-60um. Be aware that larger micron sized pigments will most likely have a heavier density which will cause the pigment to sink faster in fresh epoxy such as deep pours.
For example, our Icicle or 14k Nugget Gold is 200-700um and will most likely sink in fresh epoxy faster.
To alleviate sinking either let the epoxy settle up a little bit. Or, come back through your project to "stir" it a little more.
Typically the majority of the pigments on the market are in the 10-60um (micron) size. Although the majority of our pigments fall into this category, we have some pigments that go up to 1000um.
An easy rule of thumb to remember, the larger the micron size, the larger the particle.
Why does this matter? The larger the size, most likely you will have more shimmer, metallic, glittery look.
WATCH THIS QUICK VIDEO TO SEE THE COMPARISON OF DIFFERENT SIZE PARTICLES
Can your pigments be used for automotive?
Can pigments be used for removable paints like PlastiDip?
Can you use for acrylic paint pours?
Other
Yes. We have partners from all over the world that carry our products. Whether you are a large Retail Chain or a Small Business Owner, we're happy to be a part of your team.
For more information concerning our Wholesaler Program and Pricing, please email us at jeff@eyecandycustomz.com
We are more than happy to provide an SDS. Please email us at jeff@eyecandycustomz.com
Provide us the name of the products and we'll reply with the appropriate documents.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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