Shipping

It depends on where you are. We typcally process your orders as fast as they come in between the hours of 7 am - 4 pm EST to include weekends (Sundays are processed but not picked up until Monday).

You will have the option to choose the type of delivery service during checkout. At checkout, it will also provide you the estimated shipping arrival date.

We ship anywhere from Overnight Delivery to normal First Class mail.

Overseas deliveries, please see the FAQ "Do you ship Overseas" for more information.

Delivery details will be provided in your confirmation email.

PLEASE NOTEIf you are wanting to ship Overnight, Next Day Air, 2 Day Air, etc. Typically major shipping carriers will not ship over the weekend. For example, if you are requesting either of these on a Friday, you will most likely receive your package the following monday.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

PLEASE NOTEIf you are wanting to ship Overnight, Next Day Air, 2 Day Air, etc. Typically major shipping carriers will not ship over the weekend. For example, if you are requesting either of these on a Friday, you will most likely receive your package the following monday.

UPS

USPS

DHL

FEDEX

Yes, we ship our pigments and pastes all over the world.

Shipping costs will apply, and will be added at checkout.

IMPORTANT: Please be mindful of any possible Duties and Taxes for your country. Once the products arrive into country, you may be required to pay any taxes levied. Please check your local tax laws for more information.

You will have the option at checkout to select USPS, UPS, FedEx, and DHL and their specific type of services.

A few notes to consider when selecting a service:

USPS (United States Postal Service) - PRO: Usually the cheapest method / CON: Unable to track down to the lowest level especially when it arrives in country. Length of time to arrive is typically longer. For example: USPS First class could take 30 days or longer for some areas. USPS Priority mail is a a couple weeks.

UPS / FedEx / DHL - PRO: Easily trackable. Fast Shipping to include next day. CON: Typcially more expensive than USPS. May pay duties and taxes depending on the receivers countries laws.

Yes. All domestic pigment orders over $59.00 will be shipped for free.

Yes. You will have the option to select "Pick Up" at checkout. Please be mindful of our hours.

In the event we are closed and needing a color last minute for pickup, send us an email and we'll do everything to accomodate your request.

Returns

We always aim for make sure our customers love our products. We'll accept all unused, unopened, and in it's original packaging.

Please contact us at jeff@eyecandycustomz.com or give us a call.

Yes. We realize there are circumstances that you may need to do either.

If this is the case, please send us an email at jeff@eyecandycustomz.com or give us a call.

If you have requested a return and we have approved the request, we will send you a shipping label (PDF) to your email.

Print the label and afix it to the package.

PLEASE NOTE: You will be responsible for the return shipping costs. These costs will be deducted from your refund.

Affiliate Program

Q: What is Affiliate Marketing?


Answer: Affiliate marketing is a performance-based marketing strategy where businesses reward affiliates for each customer purchase made through the affiliate's marketing efforts. It involves three key parties: the product seller (merchant), the affiliate (publisher or influencer), and the customer.


Q: How can I become an affiliate for Eye Candy Pigments?


Answer: To become an affiliate, you need to sign up using the Affiliate Registration Form on our website here > https://eyecandypigments.com/pages/register-affiliate-account. This form will collect your details, allowing you to join our program and start promoting our products.


Q: What are the ways affiliates can promote products?


Answer: Affiliates can promote products through various channels, including social media posts, ads, embedding links on their websites, running email marketing campaigns, or seeding information on relevant forums.


Q: How are affiliate commissions calculated?


Answer: Commissions are calculated based on referral orders made by customers through the affiliate's marketing actions. Our system classifies affiliates per program, with each program having its own commission rate. Special product commission rules may also apply.


Q: What is a referral order?


Answer: A referral order is any order made by a customer as a result of affiliate promotion activities. These orders are the basis for calculating an affiliate's commission.


Q: How do I use an affiliate link or coupon?


Answer: Once activated, affiliates will receive an automatically generated affiliate link or can be assigned a coupon code. These tools are used to promote our products, and any orders made through these links or using the coupon code will count as referral orders.


Q: What support is available for affiliates?


Answer: Affiliates can contact us through the affiliate contact/support email provided in their affiliate account for any queries or support. This email can also be used by the merchant to send notifications to affiliates.


Q: How does the payment process work for affiliates?


Answer: Once a customer places an order via an affiliate link or coupon code and the referral order is approved, Eye Candy calculates the commission to pay the affiliate. The payment is made manually, and the affiliate receives their commission accordingly.


Q: How do I get started as an affiliate with Eye Candy Pigments?


Answer: To get started, fill out the Affiliate Registration Form on our website here > https://eyecandypigments.com/pages/register-affiliate-account. Upon approval, you can access your affiliate link, coupon code, and media assets from the Media Gallery to begin promoting our products and earning commissions.

Absolutely! Once you have signed up and approved, we will provide you a coupon code for your followers. DO NOT use this code for your personal orders. Within your dashboard in your coupon notes you will see your personal code.

Q: Can affiliates promote any product from Eye Candy Pigments?


Answer: Yes, affiliates are encouraged to promote any product from Eye Candy Pigments. However, merchants may set special product commission rules for certain products, which will be specified in the affiliate program details.


Q: What happens if a customer returns a product that was purchased through an affiliate link?


Answer: In the event of a product return, the commission earned from that sale will be deducted from the affiliate's future payments. Our system tracks these transactions to ensure fairness and accuracy in commission payments.


Q: Are there any restrictions on how I can promote Eye Candy Pigments products as an affiliate?


Answer: While we encourage creativity in promotion, we do have guidelines to ensure our brand is represented appropriately. Prohibited practices include misleading advertising, spamming, and violation of copyright laws. Affiliates should refer to our program terms for a full list of guidelines.

Q: How is the affiliate link generated, and how does it work?


Answer: The affiliate link is automatically generated by our affiliate system once an affiliate is activated. This unique link tracks sales generated by the affiliate. Any orders made through this link are recognized as referral orders, which are the basis for calculating commissions.


Q: Can I track the performance of my affiliate link?


Answer: Yes, affiliates can track the performance of their affiliate links directly through their affiliate dashboard. This includes views, clicks, and the number of referral orders generated.

Q: How often are commissions paid out to affiliates?

Answer: The payout schedule for commissions is usually done weekly for affiliates using PayPal. Affiliates using Venmo or Checks will be issued once every two weeks. Affiliates will be notified by email about upcoming payments for approved referral orders.

Q: Is there a minimum payout threshold for commissions?

Answer: Yes, payouts must be a minimum of $5.00 in order to receive your commission payout..

Q: What resources are available to help me succeed as an affiliate?


Answer: Eye Candy Pigments provides affiliates with various resources to aid their promotional efforts, including media assets, coupon codes, and promotional materials. Additionally, our support team is available to assist with any questions or guidance needed.


Q: How can I improve my affiliate marketing strategies?


Answer: We recommend using a mix of promotional channels, engaging with your audience to understand their preferences, and leveraging analytics to track and refine your strategies. Staying informed about Eye Candy Pigments products and participating in training or webinars we offer can also enhance your success.

Wholesale Program

Yes. We have partners from all over the world that carry our products. Whether you are a large Retail Chain or a Small Business Owner, we're happy to be a part of your team.

For more information concerning our Wholesaler Program and Pricing, please email us at jeff@eyecandycustomz.com

You can find our Wholesale account sign in either in the menu under Wholesale or by the link here.

What's wonderful about our Wholesale portal is that you can sign into your account and begin shopping on our website as a normal customer. But, here are the differences:

  • All distribution prices will be reflected vice normal pricing.
  • You can checkout as you normal
  • You can track your orders and billing
  • You can ship to different addresses.
  • We set you up with NET terms for payment

No. Although we would love for you to use the portal, we recognize that this model doesn't fit for all.

Please submit you purchase order to jeff@eyecandycustomz.com

Epoxy Information / Ratios

The most common question that we receive is "How much pigment per gallon of epoxy?".

This is a very valid question and unfortunately there is no set answer due to the numerous types of applications and variations.

For example:

Are you looking for an opaque or transparent look? Lighter colors may take more pigment to achieve the color.

This is why we recommend the 2 grams per 8 oz and add as desired.

The short answer is yes. It could become a factor especially in epoxy deep pours.

WATCH THIS QUICK VIDEO TO SEE THE DIFFERENCE

Typical pigments average 10-60um. Be aware that larger micron sized pigments will most likely have a heavier density which will cause the pigment to sink faster in fresh epoxy such as deep pours.

For example, our Icicle or 14k Nugget Gold is 200-700um and will most likely sink in fresh epoxy faster. 

To alleviate sinking either let the epoxy settle up a little bit. Or, come back through your project to "stir" it a little more.

Typically the majority of the pigments on the market are in the 10-60um (micron) size. Although the majority of our pigments fall into this category, we have some pigments that go up to 1000um.

An easy rule of thumb to remember, the larger the micron size, the larger the particle.

Why does this matter? The larger the size, most likely you will have more shimmer, metallic, glittery look.

WATCH THIS QUICK VIDEO TO SEE THE COMPARISON OF DIFFERENT SIZE PARTICLES

Can I use for automotive paint?

Yes.

The majority of our pigments can and have been used for automotive.
The majority of our pigments can be sprayed through a 1.2 tip

Three ways to use our pigments for spraying:

  • Mix directly into the base color to create a unique blend
  • Mix and spray with your mid clear over the base color
  • Mix and spray with your top coat.
  • Typically we do not recommend this due to the possibilities of striping.
  • Also, we use the top coat as a UV protector or possible sanding of the top coat, etc.
  • Standard Automotive Clears - 25 Grams Per Quart
  • For lighter colors such as yellows, whites, etc. it may require slightly more.

Yes. Depending on the base color and the pigment color you may see drastic changes.

We highly recommend using a like colored base. Most dark colored pigments can be used with a black base.

ALWAYS test before full application!

Removable paints like PlastiDip, HaloEfx, AutoFlex?

Absolutely! That's actually how Eye Candy started in Japan years ago. Our pigments and flakes can be used in these removable paint applications.

Typically you will use 50 grams per gallon for your normal pigments.

Our Ultrashift pigments you would need no more than 25 grams.

Peelable Coatings:

  • The majority of our pigments can be sprayed through a 1.2 tip
    Be aware of the micron size.
  • The larger the particle you may have to go to a larger tip.
  • The pigments can be mixed with the base color or mixed into the clear and sprayed over the base color.
  • The base color may impact the overall color of the pigment.
  • Light colored pigments yellows, pinks, etc., we recommend using a white base or a like colored base. 
  • Dark colored pigments, we recommend using a black or dark colored base

Can you use for acrylic paint pours?

Absolutely! Artists are finding out that the quality of our pigments and specialized colors are perfect for this type of application!

We realize there are numerous types of applications but below are some basics from our friend and ambassador Justin Salley.


For more tutorials, visit his Youtube page www.youtube.com/@justinsalleyart/

STEP #1 - MIX YOUR POURING MEDIUM
3 parts Behr8300 Deep Base Interior/Exterior Hi-Gloss Enamel. 1 part JOSONJA Polyurethane Water Based Gloss Varnish. Mix gently folding paint and varnish together until they are completely mixed, Go Slow to reduce mixing bubbles.

STEP #2 - DISPERSING PIGMENTS INTO YOUR MEDIUM
Pour 1/2 to 1 teaspoon of JOSONJA Gloss Varnish into mixing container. Add around a teaspoon of Pigment (I generally add a little more) into your container with the JOSONJA. Mix until all Pigments have dissolved into a liquid making sure to stir any clumps out at this time.

STEP #3 - COMBINING YOUR POURING MEDIUM & DISPERSED PIGMENTS
Add around 3 Tablespoons of Pouring medium into your Dispersed Pigments. Mix thoroughly, being slow and folding rather than whipping, this will minimize the air bubbles.  

STEP #4 - WHAT IF?
◦ If your new mixed color seems to thick - Add a small amount of JOSONJA and stir until you reach the desired consistency.
◦ If your new mixed color seems to thin - Add a small amount of Behr8300 (ONLY) and stir until you reach the desired consistency.

No, unfortunately our pigment pastes are specifically designed for epoxy resin. NOTE: If you are using epoxy resin to seal your acrylic work and you are wanting to "tint" the epoxy, then you would be able to use our pastes.

Other

We are more than happy to provide an SDS. Please email us at jeff@eyecandycustomz.com

Provide us the name of the products and we'll reply with the appropriate documents.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.