Privacy policy

OVERVIEW
This Privacy Policy describes how Eye Candy Customz LLC DBA Eye Candy Pigments (“we”, “us” and “our”) collects, uses, and shares your personal information when you visit or make a purchase from eyecandypigments.com (the “Site”).

By visiting our Site, browsing our products, contacting us, signing up for marketing, or purchasing something from us, you agree to the collection and use of information as described in this Privacy Policy. This Privacy Policy applies to all users of the Site, including without limitation visitors, customers, and individuals who communicate with us through the Site, email, SMS, or other services.

Eye Candy Customz LLC DBA Eye Candy Pigments operates this Site and uses Shopify Inc. as our online e-commerce platform. Shopify provides us with the platform that allows us to sell our products and services to you.

Effective Date: 2026

SECTION 1 - INFORMATION WE COLLECT
We collect personal information in several ways, including when you browse the Site, place or attempt to place an order, contact us for support, or sign up for marketing communications.

A. Device Information
When you browse our Site, we automatically collect certain information about your device and how you interact with the Site. This may include your IP address, browser type, time zone, cookies, pages or products viewed, search terms, and interaction data.

We use this information to load the Site correctly, improve website performance, analyze customer behavior, and better understand how customers use our Site.

B. Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, and order details.

We do not store your payment information. All payments are securely processed through Shopify Payments, PayPal, Apple Pay, Google Pay, or other secure payment gateways.

We use order information to process your order, ship your products, send order confirmations, communicate with you, and provide customer support.

C. Customer Support Information
When you contact us for customer support, we may collect information you choose to provide, including messages, contact details, order-related information, and any other details needed to help with your request.

D. Marketing and Communication Data
If you sign up for email or SMS marketing, we may collect marketing and communication data through Klaviyo email marketing and Klaviyo SMS/text messaging. This may include email engagement, SMS opt-in or opt-out status, and purchase behavior.

SECTION 2 - HOW WE USE YOUR INFORMATION
We use your information to process and fulfill orders, communicate with you, provide customer support, send marketing emails and SMS messages if you have opted in, improve our website and product offerings, prevent fraud, and maintain the security of our Site and services.

We may also use your information to personalize your shopping experience, understand customer behavior, and help ensure that the Site and our services work as intended.

SECTION 3 - SHARING YOUR INFORMATION
We share personal information only with trusted service providers that help us operate our business, provide our services, process orders, communicate with customers, and improve our Site.

These service providers may include Shopify, Klaviyo, payment processors such as Shopify Payments, PayPal, Apple Pay, and Google Pay, shipping carriers such as UPS, FedEx, USPS, and DHL, and analytics or advertising platforms such as Google, Meta, and TikTok where applicable.

We may also disclose information if required by law, regulation, legal process, or governmental request.

SECTION 4 - BEHAVIORAL ADVERTISING
We may use cookies and tracking technologies to show relevant advertisements, measure ad performance, understand customer behavior, and improve our marketing efforts.

You may be able to opt out of certain types of advertising through Facebook Ads settings, Google Ads settings, and industry opt-out tools such as the NAI or DAA.

SECTION 5 - SMS AND EMAIL MARKETING
By providing your email address or phone number, you agree to receive communications from us, which may include order updates, abandoned cart reminders, promotional emails, and promotional SMS/text messages. Message frequency may vary.

You can opt out at any time by clicking the unsubscribe link in our emails or replying STOP to SMS messages.

We do not sell, rent, or trade your phone number or email address.

SECTION 6 - DATA RETENTION
We retain your information only as long as necessary to fulfill orders, comply with legal obligations, maintain business records, resolve disputes, and operate our business.

You may request deletion of your personal information at any time, subject to any legal or business recordkeeping requirements that may apply.

SECTION 7 - YOUR RIGHTS
Depending on your location, you may have the right to access your data, request corrections, request deletion, or opt out of marketing communications.

To exercise these rights, contact us at:
jeff@eyecandycustomz.com

SECTION 8 - INTERNATIONAL CUSTOMERS
We ship worldwide and may transfer your data outside your country, including to the United States, where our business is based.

By using our Site or placing an order, you understand that your information may be processed in the United States or in other locations where our service providers operate.

SECTION 9 - COOKIES
We use cookies and similar technologies to improve website performance, track analytics, support shopping cart functionality, remember preferences, and enable advertising features.

You may disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site, including cart and checkout functionality.

SECTION 10 - CHILDREN’S PRIVACY
Our Site is not directed to children. We do not knowingly collect personal information from individuals under 18 years of age.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY
We may update, change, or replace any part of this Privacy Policy from time to time to reflect changes in our operations, legal requirements, services, or business practices.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

SECTION 12 - CONTACT INFORMATION
Questions about this Privacy Policy should be sent to us at:

Eye Candy Customz LLC DBA Eye Candy Pigments
482 Fentress Blvd, Ste M
Daytona Beach, FL 32114
jeff@eyecandypigments.com