Thank you for sharing your experience with our Ebiiro Purple pigment paste. I'm sorry to hear about the challenges you've faced and the unexpected consistency of the product.
This particular color is designed to be thicker than others, but clearly, it did not work as intended for your project. We acknowledge your frustration and are currently reviewing the formulation to improve its usability without compromising the quality of the color.
I want to address your attempts to contact us. We have no records of any messages, emails, or calls received from you regarding this issue. This lack of communication is unusual and concerning, as we strive to respond promptly to all customer inquiries. I apologize for any inconvenience this may have caused.
If you have given us the opportunity to make this right, we would be more than happy to refund the problematic color. Please contact me directly at jeff@eyecandycustomz.com, and I will personally ensure that you are promptly refunded.